ABOUT OUR SKINCARE
Are your products vegan and cruelty free?
All our products are vegan and cruelty free and have never been tested on animals. We do not purchase any ingredients from suppliers who have conducted any tests on animals.
How should I patch test my products?
Find a small discreet place on your body e.g. behind the ear for face care products. Apply a small amount of the product to the area and wait 24 hours to see if there have been any changes to your skin. If you experience any unusual changes to your skin during this period do not use the product.
Can I use your products during pregnancy/ or while breastfeeding?
Our products contain natural ingredients, however as everyone is different and every pregnancy is also different, if you have any concerns or questions please consult with your midwife/ doctor or health visitor.
Why are your products made in small batches?
Our products are created in small batches to ensure the freshness and longevity, due to our products being made from natural ingredients the best way for our products to live the required shelf life is to make small batches.
Why does my product smell/ look different to my previous purchase?
As our products are created from natural ingredients crops harvested, seasons and the weather will all have an impact on the appearance of the final product but will not alter the quality.
Where are your products made?
All our products are manufactured and packed in London, UK.
How do I store the products?
To get the best results from our products it is best to store all products in a cool dry place away from direct sunlight and heat.
Do your provide samples?
Unfortunately, we do not offer product samples, but minis will soon be available to purchase.
ORDERING & DELIVERY
Can I track my order?
Yes. Once your order has been shipped you will recieve a tracking number which will allow you to check the progress of your order online.
Can I change or cancel my order?
Once your order has been placed you will not be able to amend or cancel this.
When will I receive my order?
Once your order has been placed please allow 3 working days for your order to be processed and shipped.
PACKAGING
How can I dispose of my packaging?
Our packaging can be recylcled. More information on how to dispose of all your packaging can be found here.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@sikoja.com